FREQUENTLY ASKED QUESTIONS

BuyMalaysia is an online marketplace that focuses on local made authentic products.

A seller needs to fill up an online form with all documents attached. Once approved, the seller must comply with all terms and conditions and provide the BuyMalaysia team with the product information.

A seller should provide us with the product information consisting of the following;

i) Product Name
ii) Product Code ( if any )
iii) Single Product Pricing ( include GST ) to be listed on BuyMalaysia
iv) Bulk Product Pricing ( eg pricing for purchase 10,20,50 or 100 unit )
v) Product Weight
vi) Product Link ( optional ) if you want us to pull product data from your own website.
vii) Product Photos in separate zip folders
The format of the product information should be in Microsoft Office Excel.

The seller can send us the product file via email. If the file is too large seller can upload to google drive and let us download.

We offer FREE lifetime update for all of our products. You’ll will be received the update notice in the theme admin. Also we will inform updates through email and our social channels.

BuyMalaysia will handle all product upload on behalf of seller. It is seller responsibility to constantly update us on stock status as well as pricing changed.

BuyMalaysia will handle all customer service and act as a middleman to resolve any problem between seller and buyer.

BuyMalaysia do not charge any registration fees, everything is free.

Transaction Fees varies for different merchant based on their product, we will liase with merchant personally on such profit margin negotiation.

BuyMalaysia do not allow selling any used item.

Customer are expect to receive order items within 2-7 workings days for west malaysia and 2-10 working days for east malaysia.

Merchant must fulfillment item within 2 workings days or else it will subject to termination as stated in agreement.

BuyMalaysia will perform settlement 2 weeks after However, BuyMalaysia have the right to holds fund if we found any suspicious and fraud activities.

Yes, there are. Orders placed after 6pm or during the weekend/public holidays will be processed the next working day.

Yes, you may use your own shipping provider and/or ParcelPay, as provided by BuyMalaysia.