[vc_row el_class=”faq”][vc_column][vc_custom_heading text=”FREQUENTLY ASKED QUESTIONS” font_container=”tag:h2|text_align:center” use_theme_fonts=”yes”][vc_tta_accordion][vc_tta_section title=”What is BuyMalaysia?” tab_id=”1500266188912-ed262903-cf54″][vc_column_text]BuyMalaysia is an online marketplace that focuses on local made authentic products.[/vc_column_text][/vc_tta_section][vc_tta_section title=”I would like to sell and list my products on BuyMalaysia. What do I do?” tab_id=”1500266188984-a17f3363-e9cf”][vc_column_text]A seller needs to fill up a digital online form with all the relevant documents attached. Once approved, the seller must comply with all the Terms and Conditions and our Sales Team will correspond to you as soon as possible.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Do I need to upload product myself?” tab_id=”1500266448367-6bc3466f-5de0″][vc_column_text]No. BuyMalaysia will handle all product uploads on behalf of the seller. It is the seller’s responsibility to constantly update us on the stock status, price change and any matters pertaining to the list of the items given.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Do I need to handle customer service myself?” tab_id=”1500266489828-24f52813-96b3″][vc_column_text]No. BuyMalaysia will handle all customer services and act as a middleman to resolve any problems between sellers and buyers.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Are there any Registration Fees?” tab_id=”1500266510338-c7ffdeb4-ea7a”][vc_column_text]BuyMalaysia charges a one-time registration fee of RM250.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How much is the Merchant commission?” tab_id=”1500266538576-c15f910e-9d6c”][vc_column_text]Merchant commissions vary from different merchants based on their products, industries and categories. The Sales Team will liaise with the merchant confidentially on such profit margin negotiation.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Am I allowed to sell used items on BuyMalaysia?” tab_id=”1544971298230-029b34f4-43ce”][vc_column_text]No. BuyMalaysia does not allow any sales of used items.[/vc_column_text][/vc_tta_section][vc_tta_section title=”As a customer, how long do I need to wait for my ordered item?” tab_id=”1544971317516-b8204153-5a50″][vc_column_text]Customers are expected to receive their ordered items within 4 to 7 workings days for West Malaysia and 4 to 10 working days for East Malaysia.[/vc_column_text][/vc_tta_section][vc_tta_section title=”As a merchant , is there any fulfillment period ?” tab_id=”1544971346749-ab01dcc4-a3f7″][vc_column_text]Merchant must confirm and fulfill within 3 business days or else it will subject to termination as stated in agreement.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How do I receive the settlement and how long is the duration?” tab_id=”1544971417661-d57ef48e-9de4″][vc_column_text]The settlement amount shall be paid within 14 business days from the product delivery as indicated. However, BuyMalaysia reserves the rights to hold the funds if any suspicious and fraud activities are detected.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What are the operational hours for BuyMalaysia’s fulfillment?” tab_id=”1544971438028-a2fbf332-969d”][vc_column_text]Orders placed after 5pm or during the weekends/public holidays will be processed the next working day.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Can I use my own shipping provider?” tab_id=”1544971463852-dac2948b-0732″][vc_column_text]It is recommended to use ParcelPay as the delivery prices are fixed in accordance to the rates available in the BuyMalaysia website. You may use your own shipping provider, but please do take notice that your rates might not match with the figures set in BuyMalaysia.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][/vc_row]

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